Privacy Policy

Effective Date: June 19, 2025

Our Website:

https://zenbasin.com

Welcome to Zen Basin (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or otherwise interact with us.

By using our site, you agree to the terms outlined below:

 

1. Information We Collect

a) Personal Information
When you interact with our site, we may collect:

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Payment details (via third-party processors)
  • Order details
  • IP address and browser/device information

b) Non-Personal Information
We collect data such as:

  • Browser type and version
  • Device and operating system
  • Referring URLs
  • On-site behavior (pages visited, time spent, etc.)

 

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Communicate with you about your order or inquiry
  • Send marketing and promotional communications (with consent)
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations

 

3. Email Communications

a) Marketing Emails
We use EmailOctopus to manage and send marketing communications. If you opt in, your email address will be securely stored and processed by EmailOctopus, subject to their privacy policy. You can unsubscribe at any time via the link in our emails.

b) General Inquiries
Customer service and general inquiries may be handled through Zoho Mail. Email contents and sender information may be retained to respond to your requests and maintain service quality.

 

4. Payments

All payment transactions are securely processed by trusted third-party providers. We currently use:

  • Stripe

We may add additional payment options (e.g. Paypal, Apple Pay, Google Pay) in the future. These processors handle your payment information, including billing and shipping details, credit/debit card numbers, and related data. This information is never stored on our servers.

 

5. Analytics and Tracking

In the future, we may use tools like:

  • Google Analytics (to understand visitor behavior and improve user experience)
  • Meta Pixel (for Facebook/Instagram ad performance tracking)

These services may use cookies or similar technologies to track activity on our site. You can opt out of tracking via your browser settings or privacy tools.

 

6. Cookies

We use cookies and similar technologies to:

  • Store user preferences
  • Enable shopping cart functionality
  • Analyze traffic and behavior
  • Personalize content and offers

You can manage cookie settings in your browser. Disabling cookies may limit some site functionality.

 

7. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Payment providers (Stripe, PayPal, etc.)
  • Email service providers (EmailOctopus)
  • Web hosting and analytics platforms
  • Third-party logistics and fulfillment partners for order delivery
  • Government authorities or legal bodies, if required by law

When sharing data, we ensure third parties are compliant with relevant privacy regulations.

 

8. International Transfers

If you are located outside our primary country of operations, your data may be transferred to and processed in countries with different data protection standards. We ensure appropriate safeguards are in place for such transfers.

 

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing
  • Object to data processing
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected]

 

10. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

 

11. Security

We implement reasonable safeguards to protect your data. These include SSL encryption, secure servers, and strict access controls. However, no system is 100% secure, and we cannot guarantee absolute protection.

 

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children without parental consent.

 

13. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated effective date.

 

14. Contact Us

If you have questions or concerns about this policy or your data, contact us at:

Zen Basin
Email: [email protected]
Website: https://zenbasin.com