Shipping Policy

Shipping Policy

Last Updated: July 7, 2025

At Zen Basin, we work with trusted European partners to deliver high-quality wellness and home products to your door, no matter where you are.

Where We Ship

We currently ship to:

  • United States (US)
  • United Kingdom (UK)
  • European Union (EU)

Some exceptions may apply for remote or restricted regions (e.g., Hawaii, Alaska, and U.S. territories), where delivery times may be longer or additional fees may apply.

  • We are dilligently working being able to provide shipping options for Canadian customers.  As we are also based in Canada, our main goal is to be able to open our website to all Canadians in the near future.  Please stay tuned!

 

Estimated Delivery Times

Region Estimated Delivery Time
EU 3–8 business days
UK 4–10 business days
US 5–12 business days

Note: The listed times above are only estimates.  While we do our best to ensure timely deliveries, certain situations beyond our control, such as customs inspections, courier delays, or severe weather may affect delivery times.  Deliveries may also vary based on destination and the brand ordered.

 

Order Processing Time

  • Orders placed before 23:59 (GMT+2) are typically processed and shipped the next business day.

 

Order Tracking

  • Once your order ships, you’ll receive a confirmation email with tracking information included.  You will be able to track your shipment through the link provided.  Please do not hesitate to contact us if you require your tracking information!

 

Multiple-Item Orders

  • If your order contains products from multiple brands, you may receive separate packages. Shipping fees are calculated per brand and shown at checkout.

 

Failed Deliveries & Address Issues

  • Please double-check your shipping address before placing your order.  We will not be responsible for delivery failures due to incorrect or incomplete addresses.  If a package delivery fails due to an incorrect address, we will do our best to help.  Additional shipping fees may apply to resend it.

Shipping Fees & Taxes

  • Shipping costs are calculated at checkout based on your region and product selection.
  • All prices are shown in EUR. USD and GBP values are approximate and for reference only.

VAT Policy:

    • EU & UK customers: Our prices do not include VAT.  Please be aware that VAT may be collected by your local customs agency upon delivery.  We do not collect or charge VAT at checkout.
    • US Customers: No VAT is applied.

 

Customs & Import Duties (UK & US)

Orders shipped to the United States (US) or United Kingdom (UK) may be subject to customs fees, import taxes, or other duties imposed by your local government.

  • These fees are not included in our product prices or shipping costs at checkout.
  • Customers are responsible for paying any applicable duties, taxes, or customs clearance charges.
  • Customs policies vary by country. We recommend contacting your local customs office for more information.
  • In rare cases, customs processing may delay delivery beyond our estimated timeframes.

Delivery Methods

  • Door-to-door delivery: United States (US), United Kingdom (UK), Belgium, Germany, Luxembourg, the Netherlands, Slovenia
  • Pickup points: Most other EU countries. If there are no pickup points within 5 km, the item will be delivered to the customer’s address.

 

Express Shipping (Coming Soon)

  • We are working on offering additional courier options including express delivery through DHL and FedEx for our US customers.  Stay tuned!

 

Returns

  • For customers outside the EU, return shipping is handled manually and may involve additional shipping costs or delays. Please visit our Refund & Returns Policy or contact us at [email protected] for more detailed instructions.

 

Questions?

If you have questions about shipping, processing times, or your order status, please reach out to us at [email protected]. We’re here to help!